Privacy Policy

Effective Date: 29 April 2026

1. Who we are

Fascia & Physio is a physiotherapy and fascia therapy practice based in Australia. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact details:
Email: fasciaandphysio@icloud.com
Phone: TBC
Address: c/o The Joyful Path, 6/72 Ocean Street, Victor Harbor, 5211

2. What information we collect

We collect personal information necessary to provide our services, including:

  • Name, date of birth, address, phone number, email

  • Health information (injuries, medical history, treatment notes)

  • Appointment and booking details

  • Payment and billing information

  • Medicare or private health insurance details (if applicable)

  • Website usage data (IP address, cookies, analytics)

  • Mailing list subscription details

Health information is considered sensitive information under Australian law and is handled with additional care.

3. How we collect your information

We collect your information through:

  • Online bookings via Cliniko

  • Intake forms (online or in person)

  • Phone, email, or in-person communication

  • Referrals from other healthcare providers

  • Website forms (including mailing list sign-ups)

4. Why we collect your information

We collect and use your personal information to:

  • Provide physiotherapy, scar and fascia treatment

  • Maintain accurate clinical records

  • Communicate with you about appointments and care

  • Process payments

  • Send newsletters or updates (if you opt in)

  • Comply with legal and professional obligations

5. Consent

By providing your personal and health information, you consent to its collection and use for the purposes outlined in this policy.

Consent may be implied when you book or attend an appointment.
We will obtain your consent before using your information for any other purpose.

6. Disclosure of your information

We may disclose your information to:

  • Other healthcare providers involved in your care (e.g. GPs, specialists)

  • Cliniko (our practice management system provider)

  • Payment processors and financial institutions

  • IT and cloud service providers

  • Government or regulatory bodies where required by law

We only share information where necessary and authorised.

7. Overseas disclosure

Some of our service providers (such as Cliniko or email marketing platforms) may store data overseas.

We take reasonable steps to ensure that any overseas recipients handle your information in accordance with Australian privacy laws.

8. Data security

We take reasonable steps to protect your personal information, including:

  • Secure digital systems (Cliniko)

  • Password-protected devices and accounts

  • Restricted access to patient records

  • Secure storage of any physical records

9. Data retention

We retain health records in accordance with legal requirements.
This generally means records are kept for several years after your last consultation, depending on applicable laws.

10. Access to your information

You may request access to your personal or health information by contacting us.

We will respond within a reasonable timeframe and may need to verify your identity.

11. Correction of your information

If you believe your information is incorrect or outdated, you may request correction.
We will take reasonable steps to update it.

12. Cookies and website analytics

Our website may use cookies and analytics tools to improve user experience and understand website traffic.

You can disable cookies through your browser settings.

13. Mailing list and marketing

If you subscribe to our mailing list:

  • You consent to receiving emails from us

  • You can unsubscribe at any time using the link provided in emails

We do not send marketing without your consent.

14. Data breaches

We comply with the Notifiable Data Breaches scheme.

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required.

15. Complaints

If you have a complaint about how your personal information is handled, please contact us first.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au

16. Updates to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Office of the Australian Information Commissioner (OAIC)

The Office of the Australian Information Commissioner is the main authority that enforces the Privacy Act and APPs.

Contact details

  • Phone (Australia): 1300 363 992 

  • Phone (overseas): +61 2 9942 4099 

  • Hours: Mon–Thu, 10am–4pm (AEST/AEDT) 

Address

  • Street: Level 3, 175 Pitt Street, Sydney NSW 2000 

  • Postal: GPO Box 5288, Sydney NSW 2001 

Online